Frequently asked questions

Albamount is a catalog of Buy/Sell listings and services. It is not a social feed: each card shows photos, price, description, and the author’s contacts without endless scrolling.

Services are offers from providers. Buy/Sell is goods and buy-or-sell listings. The three main tabs at the bottom are Services, Buy/Sell, and Contact us.

No. The catalog, search, filters, photos, videos, and descriptions are public. You need an account to publish cards and write in chat.

Russian, English, Kazakh, and Chinese. Switch language in the header; the choice is saved in your browser.

Tap Sign up, enter a nickname, email, password, and account type. Confirm the email we send — without that you cannot create cards.

Buy/Sell is for product listings only. Services is for services only. The type is set at registration and controls what you can publish. One account cannot publish both.

Check Spam. You can resend the email from the verification status page. If it still does not arrive, write to us via Contact us.

Use Sign in in the header with your nickname and password. The cabinet has your cards, ALBA balance, and referral code.

There is no self-service password reset yet. Contact us through the form and include your nickname and account email.

Use search and Filters: country, city, hashtag, and price range. Categories have their own button. Reset returns the full list for that section.

Up to 5 photos, price, author contacts, and optional video or link. The i icon opens the full description. Chat is the discussion for that card.

They rate the card. Guests can vote once; the choice is stored in the browser. Signed-in users vote from their account.

It may be pending moderation, rejected, expired, or removed by an admin. Check the status in My account.

My account → Create card. You need a title, description, category, country and city, at least one hashtag, contacts, and at least one photo. Video and a link are optional. The card then goes to moderation.

Yes. The first card of your type (product or service) is free. Further cards require a purchased ALBA entitlement.

A free card stays 7 days after moderator approval. An ALBA card stays 1 calendar month. Then it is taken off the catalog.

Yes, free of charge for 24 hours after the first approval. After that, changes require a new card.

In My account tap Allow ALBA auto-renew on the card: when the term ends, 30 ALBA are charged if the balance covers it, and the listing stays live for another month. If auto-renew is off or there is not enough ALBA, the card is taken down; then use Renew with ALBA — a new paid publication with moderation.

Up to 5 images. They are compressed in the browser before upload. A file must be at most 20 MB before compression. Use your own photos or material you have rights to.

Paste a video URL (usually YouTube). A review button appears on the card.

They power search and filters. Country and city are required, plus at least one hashtag: type a word such as repair and tap Add. You can add up to 15 hashtags.

Yes. Use Delete on your card in My account. It then disappears from the catalog.

Albamount’s internal unit. It pays for extra card rights and republication. One entitlement costs 30 ALBA.

Invite a friend with your referral link (usually 10 ALBA for you and 10 for them) or receive a grant from the administration. There is no bank-card checkout on the site: entitlements are bought from your ALBA balance in My account.

In My account open the ALBA balance and buy a right for your card type. Then create a new card or republish an expired one.

Yes, if a paid card is still pending and a moderator rejects it, 30 ALBA is returned to the balance. After a card is published, taking it down or blocking it does not refund ALBA.

Copy your referral link or code in My account and send it. They enter the code at registration.

Usually 10 ALBA for you and 10 ALBA for the new user after a successful sign-up. The exact amount is shown in My account.

Use Chat on the card. Guests can read. Writing requires sign-in. A message can be up to 1000 characters.

Unread messages on cards you own or have already commented on. Open the chat to clear the count. Guests do not see the badge.

Messages are saved on the server. An open chat updates on send and when you reopen it. Refresh the page if the network dropped.

Other people’s photos or brands without rights, alcohol, tobacco, vapes and nicotine, indecent or violent content, fraud, and banned goods. The full text is in Publication rules in My account.

The card can be rejected or removed. Repeated or serious breaches can lead to an account block. If a paid card is rejected while still pending, ALBA is returned; published or blocked cards are not refunded.

It depends on the queue. Check Pending, Published, or Rejected in My account. If a rejection looks wrong, contact us.

Open Contact us: name, email, and message. Pick a subject so we can route it faster. The message goes straight to an administrator.

After sign-in, the cabinet button is in the header. Services / Buy/Sell / Contact us are in the bottom bar.